The Ongoing Saga of MB and JC Penney Custom Decorating

The Ongoing Saga of MB and JC Penney Custom Decorating

3 years ago I had JC Penney Custom Decorating make the draperies for my new house.  I was skeptical, not having shopped at JC Penney since I was a kid. But they did a great job.  So when it was time to replace my window treatments, I called them again.

It didn’t go so well this time.  To put it mildly.

The early problems were garden variety, but enough that I should have heard the foreboding music.  The web site scheduled me for a consultation date that the decorator couldn’t actually make.  During the appointment that was finally scheduled, the decorator — who has been awesome through all of this — got an absurd run-around on the phone trying to set me up on the JPC credit card.

It was clear to me that this system had problems.  But I had no idea at that point how incredibly bad those problems would become.

Read More