3 years ago I had JC Penney Custom Decorating make the draperies for my new house. I was skeptical, not having shopped at JC Penney since I was a kid. But they did a great job. So when it was time to replace my window treatments, I called them again.
It didn’t go so well this time. To put it mildly.
The early problems were garden variety, but enough that I should have heard the foreboding music. The web site scheduled me for a consultation date that the decorator couldn’t actually make. During the appointment that was finally scheduled, the decorator — who has been awesome through all of this — got an absurd run-around on the phone trying to set me up on the JPC credit card.
It was clear to me that this system had problems. But I had no idea at that point how incredibly bad those problems would become.Read More